Terms & conditions
Telefon: +46 (0) 42 25 08 00
Öppettider: Måndag till fredag: 8:00-17:00
Adress: Mörsaregatan 25
SE-250 25 Helsingborg
All prices are in Swedish kronor (SEK) and include VAT, currently 25%.
When ordering a product from Gripsholm, a purchase agreement is only concluded when Gripsholm has confirmed the order to the e-mail address provided by the customer (Order Confirmation).
We only accept and ship orders within Sweden as Gripsholm does not yet have the ability to distribute to other countries.
Confirmation will be made within 24 hours after the order is received by Gripsholm. The order confirmation will be sent to your e-mail address.
All orders must be placed on the Gripsholm website. No orders can be placed by phone.
Delivery and notification
Delivery time: 1-3 days depending on where in Sweden you live. The delivery time is calculated from the time Gripsholm has confirmed the order in the Order Confirmation. In the event of a delay, you have the right to cancel the purchase.
Packages are collected in person with valid identification and order number. You will always receive a notification indicating when the parcel can be collected and at which collection point.
Notification is sent by email and, if you have provided a mobile number, by text message.
Delivery method and shipping cost
At the checkout, you can choose between invoice, instalment, card payment or direct payment.
All payment methods are handled by Klarna.
Gripsholm guarantees that the payment options offered are secure in cooperation with Klarna. When paying by card, the customer is redirected to a secure page where the customer can safely fill in their card details and complete the payment. Gripsholm never handles the customer’s card details. The customer can only shop with cards issued in the Nordic countries.
All prices are quoted in Swedish kronor including VAT.
All our orders come in via Klarna Checkout. When registering your return, we will notify Klarna of this. If you have chosen regular invoice as your payment method, you will receive a corrected invoice by email. If you have returned your entire order, we will of course remove your entire invoice. If you have already paid your invoice, Klarna will contact you for a refund. If you have chosen to pay by card or direct debit through your bank, Klarna will contact you for a refund. Klarna reserves the right to refund up to 14 days after the return has been registered, but usually it only takes a few business days.
OBS! Gripsholm does not accept returns for cash on delivery.
For undelivered packages when the order is made with an advance payment, the customer will be charged 300 SEK for fees, shipping and for our administrative expenses.
Gripsholm does not, under Swedish law, make cash purchases to persons under 16 years of age or credit purchases to persons under 18 years of age. Consumers under the age of 18 must have the consent of their parent or guardian.
Gripsholm has the right to change prices and any price errors without notice. All product images and information texts reflect the product as closely as possible. However, Gripsholm does not guarantee that certain errors will not occur. Should there be any errors in product information, images or prices, Gripsholm has the right to change these.
Should any of the following events occur, Gripsholm is released from fulfilling the agreement. This applies to circumstances beyond our control, such as strike, war, national state of emergency, sabotage, natural disasters, abnormal decline in the market, measures taken by the national government, if the company has been subjected to criminal activity, major accidents and blockade.
Disputes under these terms and conditions shall be settled in accordance with Swedish law.